Policies

The information provided on HolyBorneo.my is for general informational purposes only.

We make reasonable efforts to ensure information accuracy but do not guarantee completeness or reliability.

Product colors and appearance may vary depending on device display settings.

HolyBorneo.my shall not be responsible for:

  • Courier delays
  • Third-party service interruptions
  • Temporary website downtime
  • Indirect losses arising from website use

HolyBorneo.my uses cookies and similar technologies to improve user experience.

What Are Cookies

Cookies are small files stored on your device to remember preferences and improve website functionality.

Types of Cookies We Use

  • Essential cookies
  • Shopping cart/session cookies
  • Analytics cookies
  • Security cookies

 

Managing Cookies

You may disable cookies through your browser settings, although some website functions may not operate properly.

We accept secure online payments through Stripe. Accepted payment methods:

  • Credit Cards
  • Debit Cards
  • FPX Online Banking (if enabled)
  • Supported e-wallets (if enabled)

Payment Security

All payment transactions are encrypted and securely processed by Stripe.

Failed Transactions

If payment fails, the order will not be processed until successful payment is received.

Fraud Prevention

We reserve the right to cancel suspicious transactions or request additional verification.

 

 

Shipping Coverage

We currently ship within Malaysia.

Courier Partner

Orders are shipped using Pos Malaysia / Pos Laju and other selected courier partners when necessary.

Processing Time

Orders are usually processed within [1-3] business days after payment confirmation.

Estimated Delivery Time

East Malaysia: [1-5] business days
West Malaysia: [3-7] business days

Delays

Delivery delays may occur during:

  • Public holidays
  • Peak seasons
  • Courier operational disruptions
  • Weather-related events

 

Tracking

Tracking information will be provided once the order has been shipped.

Incorrect Address

Customers are responsible for providing accurate shipping information. We are not liable for failed deliveries caused by incorrect addresses.

We aim to ensure customer satisfaction with every purchase.

 

Eligibility for Returns

Returns may be accepted within 3 days from the date of delivery if:

  • The item received is damaged
  • Wrong item was delivered
  • Product has manufacturing defects

 

Non-Returnable Items

We do not accept returns for:

  • Used products
  • Customized or personalized items
  • Clearance or promotional items unless defective

 

Return Process

Customers must contact us with:

  • Order number
  • Photos/videos of the issue
  • Description of the problem

 

Refunds

Approved refunds will be processed to the original payment method within [7-14] business days.

 

Shipping Costs

Original shipping charges are non-refundable unless the error was caused by us.